Whether you’re a two-person show or adding your 50th employee to the roster, chances are you’ve encountered a difficult employee in the workplace. How do you identify and manage these individuals? What approach should you take, and should the approach vary by situation? This week in Xero Gravity, we explore different ways of handling difficult employees.
Nancy Riegle, VP Human Resources at the National Association of Manufacturers has had a colorful career in HR. She’s had her fair share of challenging employee relations with HR experience spanning more than 20 years. Nancy has managed it all from employees who bicker like children to a disgruntled machete-wielding worker.
Nancy speaks with hosts Gene Marks and Elizabeth Ü about how to best handle difficult employees in small business while sharing some insightful life lessons from her former life as a dietetics professional.
“The difficult employee is the one who sucks the life out of your organization or your team and who consumes about 90 percent of your energy trying to get them to perform, or conform to your culture. So basically, they’re your time-suck employees. They’re the ones you’re spending the most energy on and getting the least out of.
My ultimate goal is to try and reach through that emotion with that person to say, ‘Hey I’m here to help. You’re not going to do this alone. This is not the end of the line for you. Let’s try to make this productive because I can certainly help you.’ And eventually they come around to it. There’s very few people that I’ve had those difficult conversations with who haven’t taken me up on my offer of assistance.”
– Nancy Riegle
Small Business Resources:
- How to hire the right employees
- SHRM – Society for Human Resources Management.
- Supervisor’s Legal Update by Business and Legal Review
What would you like to hear?
Got a topic you’d like to hear discussed? Or a business expert you admire and would like to hear from? Let us know in the comments below!
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